Courtney Doker — Director of Product Design
Courtney Doker
Courtney Doker Director of Product Design
LinkedIn Email
README.TXT
Courtney OS
README.TXT · last modified 17 sep

Design leader who turns ambiguity into clear direction.

Courtney turns ambiguous business problems into clear, human-centered design strategy, and builds the trust that gets great work shipped.

▪{{ tag }}
Ready README.TXT
IMPACT.DAT
Courtney OS

Career impact

IMPACT.DAT
{{ row.n }}
{{ row.t }}
{{ row.s }}
Intuit Mailchimp · 2019–2022 IMPACT.DAT
ABOUT.TXT
Courtney OS

How I lead

ABOUT.TXT

Courtney’s career spans over a decade of shaping product strategies, scaling happy and high-performing design teams, and redefining user experiences that have impacted millions worldwide across both early-stage and scaled design organizations.

She is drawn to messy, complex problems and figuring out where design can have the greatest impact. She builds and grows teams that do thoughtful, ambitious work, focusing on creating experiences that earn trust while delivering measurable results. After taking an intentional career break to focus on parenting full-time, she is returning to design ready to bring that same rigor, vision, and care to her next leadership challenge.

Email Courtney ↗
{{ fact.label }}
{{ fact.value }}
Amherst, Massachusetts ABOUT.TXT
WORK
Courtney OS

Selected work

2 items
01

Speed to first time benefit

Owned the experience strategy for a new customer’s critical first 30 days, building personalized onboarding paths that drove a 20.6% lift in paid conversion and 60.8% higher gross AOV.

OPEN ›
02

Building Service Design as a discipline

Built a net-new organizational capability from zero: the operating model, methods, and training that let twelve product teams see and improve one customer experience.

OPEN ›
{{ workStatus }} WORK
← {{ fileName }}
Courtney OS
{{ caseKicker }}

{{ caseTitle }}

{{ p }}
{{ fact.label }}
{{ fact.value }}
{{ sec.label }}

{{ sec.heading }}

{{ p }}
Outcome

{{ statsHeading }}

{{ row.n }}
{{ row.t }}
{{ card.kicker }}

{{ card.title }}

Customer problem

{{ card.problem }}

Hypothesis

{{ card.hypothesis }}

{{ row.n }}
{{ row.t }}
Future ideal state

Pushing the boundaries of predictive personalization

{{ para }}
{{ fig.caption }}
{{ card.kicker }}

{{ card.title }}

Customer problem

{{ card.problem }}

Hypothesis

{{ card.hypothesis }}

{{ row.n }}
{{ row.t }}

{{ caseCloseTitle }}

{{ caseCloseBody }}

{{ nextCaseTitle }}
Next ›
{{ statusLeft }} {{ fileName }}
© 2026 Courtney Doker Designed and built with Claude
× Courtney Doker
Courtney Doker
Director of Product Design Amherst, Massachusetts
PORTRAIT.JPG 1 of 1
× Digital and cut paper collage
{{ collageCount }} COLLAGES